@extends('layouts.admin')
@section('title', 'Call ' . substr($call->public_id, -8))
@section('content')
@if($call->status==='awaiting_reconciliation')<div class="alert alert-warning">This call's dispatch was ambiguous (timeout). The system will NOT redial automatically. It polls the provider; if the provider cannot confirm, resolve manually after checking the provider's own dashboard.
 @can_staff('providers.manage')<form method="post" action="{{ route('admin.calls.resolve', $call) }}" class="row g-2 mt-1" data-confirm="This changes billing and may place a new call. Continue?">@csrf<div class="col-md-3"><select class="form-select form-select-sm" name="dispatched"><option value="yes">Provider DID place the call</option><option value="no">Provider did NOT place it</option></select></div><div class="col-md-6"><input class="form-control form-control-sm" name="reason" placeholder="Evidence / reason" required></div><div class="col-md-3"><button class="btn btn-sm btn-warning" type="submit">Resolve</button></div></form>@endcan_staff</div>@endif
<div class="row g-3"><div class="col-lg-5"><div class="card p-3"><dl class="row small mb-0"><dt class="col-5">Call ID</dt><dd class="col-7 mono">{{ $call->public_id }}</dd><dt class="col-5">Client</dt><dd class="col-7"><a href="{{ route('admin.clients.show', $call->client_id) }}">{{ $call->client->business_name }}</a></dd>
<dt class="col-5">Website / order</dt><dd class="col-7">{{ $call->website->normalized_domain }} #{{ $call->wc_order_id }}</dd><dt class="col-5">Phone</dt><dd class="col-7 mono">{{ $call->phone_masked }}</dd><dt class="col-5">Provider (original)</dt><dd class="col-7">{{ $call->provider->name }} <span class="text-muted mono">{{ $call->provider_call_id }}</span></dd>
<dt class="col-5">Status</dt><dd class="col-7"><x-badge :v="$call->status"/> <x-badge :v="$call->customer_response"/></dd><dt class="col-5">Funding</dt><dd class="col-7"><x-badge :v="$call->funding_source"/> <x-badge :v="$call->charge_status"/></dd>
<dt class="col-5">Price / charged</dt><dd class="col-7">{{ number_format($call->sell_price, 2) }} / {{ number_format($call->charged_amount, 2) }}</dd><dt class="col-5">Provider cost</dt><dd class="col-7">{{ number_format($call->provider_cost, 4) }}</dd><dt class="col-5">Failure</dt><dd class="col-7">{{ $call->failure_reason }}</dd></dl></div></div>
<div class="col-lg-7"><div class="card p-3 mb-3"><h2 class="h6">Attempts</h2>@foreach($call->attemptsList as $a)<div class="small border-top py-1">#{{ $a->attempt_no }} · {{ $a->outcome }} · prov.id {{ $a->provider_call_id ?? '—' }} · cost {{ $a->provider_cost }} @if($a->error)<span class="text-danger">· {{ $a->error }}</span>@endif</div>@endforeach</div>
<div class="card p-3 mb-3"><h2 class="h6">Events</h2>@foreach($call->events->sortByDesc('id') as $e)<div class="small border-top py-1">{{ $e->created_at->format('d M H:i:s') }} · {{ $e->type }} {{ $e->to_status ? '→ ' . $e->to_status : '' }} <span class="text-muted">{{ $e->data ? json_encode($e->data) : '' }}</span></div>@endforeach</div>
<div class="card p-3"><h2 class="h6">Provider logs</h2>@foreach($logs as $l)<div class="small border-top py-1">{{ $l->created_at->format('H:i:s') }} {{ $l->action }} HTTP {{ $l->http_status }} · {{ \Illuminate\Support\Str::limit($l->response_summary, 120) }}</div>@endforeach</div></div></div>
@endsection